Refund Policy

Last updated: October 13, 2026

There are two distinct things people mean by “refund” on this site, and they work differently:

1. Credit release after a failed generation (automatic)

When you start a job we reserve its credit cost. If the job definitively fails — the model rejects it, rendering errors out, or the result cannot be delivered — the reserved credits are automatically released back to your balance. You do not need to contact us; the release appears in your credit history. Ambiguous failures (for example, a network timeout where the job may still complete) are reconciled before release so you are never charged for nothing.

2. Card purchase refunds (via our payment provider)

Payments are processed by Waffo Pancake. Requests to refund a card purchase are evaluated case by case:

• Unused credits: if you bought a pack and have not spent the credits, we will normally refund the purchase in full within 14 days of payment.
• Partially used packs: we may issue a pro-rata refund of the unspent portion at our discretion, taking into account generation costs already incurred.
• Repeated requests / abuse: refund requests that follow a pattern of using the Service heavily (for example, many successful generations) may be declined.

To request a card refund, email support@airumpelstiltskin.fun from the address on your account with your order reference. Approved refunds are returned to the original payment method by the provider; bank posting times vary.

3. Chargebacks

We would rather fix the problem than lose you to a chargeback — please contact us first. If a chargeback is filed and upheld, corresponding credits are clawed back; if that drives your balance negative, generation is paused until it is settled, per our Terms.

4. Your legal rights

Nothing in this policy limits consumer rights you may have under the law of your jurisdiction (for example EU/UK distance-selling rights or US state protections); where this policy and your law conflict, your law prevails.